Chandler Watson Consultancy Ltd is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and protect any personal information you provide when using our website.
1. Data Protection Principles
We adhere to the following principles regarding your data:
- Used lawfully, fairly, and transparently.
- Collected for specified, explicit, and legitimate purposes.
- Limited to what is necessary.
- Accurate and kept up-to-date.
- Retained only for as long as needed.
- Processed securely and confidentially.
2. Data Collection and Use
2.1 Types of Data Collected:
- Personal Information: We may collect names, contact information, demographic information (e.g., postcode, preferences), and other details relevant to surveys or offers.
- Usage Data: Information about how you interact with our site may also be collected to enhance our service.
2.2 Legal Basis for Processing:
- We process your personal information based on the following legal grounds:
- Consent (GDPR Article 6(1)(a)): Where you have given explicit consent, such as for marketing purposes.
- Contractual Necessity (GDPR Article 6(1)(b)): To perform a service or contract.
- Legal Compliance (GDPR Article 6(1)(c)): To meet legal or regulatory requirements.
- Legitimate Interests (GDPR Article 6(1)(f)): For activities deemed essential to our business operations, such as improving services and maintaining customer relationships.
3. Data Use Purposes
We collect data for the following purposes:
- Service Provision: To deliver requested services and communicate effectively.
- Improvement and Personalisation: To improve site performance, personalise user experiences, and refine our services.
- Legal Compliance: To meet regulatory and legal obligations.
- Marketing and Communication: Where consent has been given, to inform users about products, services, or offers.
4. Data Sharing and Security
4.1 Data Sharing:
We do not share your data with third parties, except under the following conditions:
- With Your Consent: If you have given explicit permission.
- Legal Obligations: When legally required or for fraud prevention.
- Service Providers: To trusted third-party providers who support site operations and comply with GDPR requirements.
4.2 Data Security:
We implement robust security measures to protect your information, including encryption and secure storage on protected servers.
5. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, typically for a period of up to 90 days after your last interaction with us unless legal requirements mandate otherwise.
6. Your Rights under GDPR
You have the following rights concerning your data:
- Access: Request a copy of your personal information.
- Correction: Update any inaccurate or incomplete information.
- Erasure: Request deletion of your data under certain conditions.
- Restriction of Processing: Limit the use of your data in specific cases.
- Objection: Object to processing, particularly for direct marketing.
- Data Portability: Request transfer of your data to another service provider.
To exercise any of these rights, please contact us at admin@chandlerwatson.co.uk. Responses are provided within one month, with additional identity verification required.
7. Cookies
We use cookies to enhance user experience on our site. You can customise your cookie preferences using the icon in the bottom left corner of the site.
8. External Links
Our website may contain links to other websites not governed by this policy. We advise reviewing their privacy policies as Chandler Watson Consultancy Ltd does not control or accept responsibility for external content.
9. Changes to This Policy
Chandler Watson Consultancy Ltd may update this Privacy Policy periodically. We encourage you to review this page for the latest information on how we protect your privacy. This policy was last updated on 13th November 2024.
10. Enquiries and Complaints
If you have questions regarding this Privacy Policy, or if you believe your data has not been handled in accordance with GDPR, please contact:
Amy Cooper (Director)
Chandler Watson Consultancy Ltd
Bank Top Farm, Rakeway Road
Freehay, Staffordshire, ST10 1RA, United Kingdom
Email: admin@chandlerwatson.co.uk
Alternatively, you may reach out to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF